Privacy Policy

1. Introduction

At Vantelee, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• • Name and contact information (email, phone number)
• • Billing and shipping addresses
• • Payment information (processed securely through our payment partners)
• • Account credentials and preferences
• • Communication history with our customer service team

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• • Device information (IP address, browser type, operating system)
• • Usage data (pages visited, time spent, links clicked)
• • Cookies and similar tracking technologies
• • Location data (if you grant permission)

3. How We Use Your Information

We use the collected information for the following purposes:

• • Process and fulfill your orders
• • Provide customer support and respond to inquiries
• • Send order confirmations and shipping updates
• • Improve our website and services
• • Personalize your shopping experience
• • Send marketing communications (with your consent)
• • Prevent fraud and ensure security
• • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer support. These providers have access to your information only to perform specific tasks on our behalf.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or that of our customers or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• • Encryption of sensitive data in transit and at rest
• • Regular security assessments and updates
• • Access controls and authentication procedures
• • Secure payment processing through trusted partners
• • Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

6.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Update

You can access and update your personal information through your account settings or by contacting our customer service team.

7.2 Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

7.3 Data Deletion

You can request deletion of your personal information, subject to certain legal and business requirements.

7.4 Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• • Phone: +254115450255
• • Address: StarMall A21
• • Website: www.vantelee.com